We ship to just almost anywhere in the world, with the exception of Russia, China and North Korea at this moment in time.
Orders can be made and sent to a delivery address that is different to the billing address. When you get to the checkout you are able to input a different delivery address. We do not deliver to P.O Box or BFPO addresses.
If you place on order for a gift, just let us know via email using the Contact Us page, as soon as you have placed your order, quoting your order number and we will do the rest.
COST OF SHIPPING:
Our shipping costs are based on the shipping method selected, the shipping address, the price and the weight of your total order. The total shipping cost will be displayed in your shopping cart page prior to payment. If you can arrange your own pick-up, please contact us via email.
For purchases of non-furniture items over CHF1000.- shipping is free within Switzerland and Europe.
CLICK HERE to view a table that serves as a shipping cost guide:
The amount of time it will take for your order to arrive depends on where you are in the world and the method of shipping used. For more information, take a look at the estimated delivery times for each option below:
Deliveries within the Switzerland: Your order has been sent via the SWISS POST and it should be delivered within 3 – 4 days.
Deliveries within the European Union: Deliveries within the EU will be sent via Courier or the SWISS POST. If your order was shipped via Courier you will receive your items in 2-5 days – please make sure there is someone at home to sign for your delivery. Orders shipped via the SWISS POST can take 4 – 7 days to arrive depending on which part of Europe you reside in.
Deliveries to the rest of the world: Deliveries to the USA, Australia and the rest of the world will be sent by FEDEX, DHL, UPS or the SWISS POST. If your order was sent via FEDEX, DHL or UPS you should receive your items within 4-7 days. SWISS POST orders will arrive within 7-25 days, depending on the country you reside in.
(See note below re: deliveries during Christmas and festive seasons potentially taking longer than usual.)
If your items do not arrive, please notify us via the Contact Us page. Please allow 16 days in the Switzerland and 25 days for overseas deliveries for your order to arrive before contacting us. Under no circumstances will we leave our customers without their items or out of pocket – your satisfaction with the service you receive and the delight in the product(s) you ordered will always be our main priority. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances beyond our control. We will do our best to inform you in the event of any unexpected delays.
Please email us via the Contact Us page, or give us a call on Tel 0844 357 4508 to cancel an order. If the order has already left our warehouse, you will need to follow our returns & refunds instructions.
Returned products must be received back and examined beforehand in order for a refund can be made. Please consult our TERM & CONDITIONS.
If you need to return an item purchased online, we would like to help you resolve the matter quickly. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order. You will receive a full refund for the price of the product.
If any item is returned to us damaged or in an un-sellable condition, NO REFUND will be given.
Simply send us a Return Request via email at: firstname.lastname@example.org within 14 days of receipt of the goods. Please specify which item(s) you wish to return and the reason if any for the return so that we can learn how to better serve you. Once your request has been approved, you will be issued a Return Authorization Number via email. You may then send back the item(s) unopened, in perfect and saleable condition with the original product packaging, together with your Return Authorization Number. Refunds will be issued to the card, which was used to place the order once we have received the item(s) back in our warehouse.
All items are returned at your expense. The item(s) are your responsibility until they arrive at our warehouse. We strongly recommend obtaining a proof of purchase certificate before sending. Please return the item(s) to: AFRO DIZZY, J. KISOB-FRICK, ROEMERSTRASSE 51, CH-4106, THERWIL, SWITZERLAND if you live in Switzerland. For European and other international orders, Afro Dizzy will inform you of the valid address in Germany for all returns once your return has been approved.
Our goal is to process all returns within 1-2 weeks. Once your return has been processed we will issue the refund if applicable. Depending on your bank, the refund could take up to 10 days to show in your account.
Please note that we do not offer exchanges for online purchases at this time.
Shipping Charges will not be refunded. Please see below for the proper way to return purchased merchandise.
PROCEDURE FOR RETURNING GOODS:
To return an item/order within a period of 14 days, you will need to send it back to our warehouse (*certain restrictions apply). Please view our refunds and returns policy for full details including on how to return your purchase including our warehouse address for returns.
RETURN OF DAMAGED OR FAULTY PRODUCTS:
In the unlikely event that your order arrives damaged/faulty, please notify us via the Contact Us page immediately. If possible, please attach a photograph of the damaged item with the form you submit. We will then arrange for collection of the goods and organise a replacement item/part to be sent out to you at the earliest opportunity.