If your questions are not answered here, please feel free to contact us at AFRO DIZZY. We are always happy to help!
Our shipping costs are based on the shipping method selected, the shipping address, the price and the weight of your total order. The total shipping cost will be displayed in your shopping cart page prior to payment. If you can arrange your own pick-up, please contact us via email.
For *purchases over CHF1000.- shipping is free within Switzerland and Europe.
A table that serves as a shipping cost guide can be found here.
*Free shipping for all items excluding sofas and armchairs.
The amount of time it will take for your order to arrive depends on where you are in the world and the method of shipping used. For more information, take a look at the estimated delivery times for each option below:
Deliveries within the Switzerland: Your order has been sent via the SWISS POST and it should be delivered within 3 – 4 days.
Deliveries within the European Union: Deliveries within the EU will be sent via Courier or the SWISS POST. If your order was shipped via Courier you will receive your items in 2-5 days – please make sure there is someone at home to sign for your delivery. Orders shipped via the SWISS POST can take 4 – 7 days to arrive depending on which part of Europe you reside in.
Deliveries to the rest of the world: Deliveries to the USA, Australia and the rest of the world will be sent by FEDEX, DHL, UPS or the SWISS POST. If your order was sent via FEDEX, DHL or UPS you should receive your items within 4-7 days. SWISS POST orders will arrive within 7-25 days, depending on the country you reside in.
(See note below re: deliveries during Christmas and festive seasons potentially taking longer than usual.)
If your items do not arrive, please notify us via the Contact Us page. Please allow 16 days in the Switzerland and 25 days for overseas deliveries for your order to arrive before contacting us. Under no circumstances will we leave our customers without their items or out of pocket – your satisfaction with the service you receive and the delight in the product(s) you ordered will always be our main priority.
A table that serves as a shipping time guide can be found here.
3-D Secure was developed by Visa and Mastercard to improve the security of Internet payments. A transaction using Verified by Visa/SecureCode will initiate a redirect to the website of the card-issuing bank to authorise the transaction. You will then be required to enter your online password for the transaction to go though. If you haven’t registered with Verified by Visa/SecureCode your card-issuing bank will ask you to register when you are redirected. Once registered you will not have to go through this process again and you will use the same password every time you purchase on a website with 3D Secure.
After placing your order, you will see a confirmation that your order has been placed:
You’ve just made a purchase on afrodizzy.ch.”
Afro Dizzy will send an email to you acknowledging your order.
You can view your order information and access your downloads by going to You > Purchases and reviews.
If everything is in stock, we will then put your order together within 24hours and dispatch it to you within the usual time frame detailed out HERE. Once your order has been dispatched, we will send you a dispatch notification email. Follow up email/s will be sent if for whatever reason the status of your order changes.
For every order placed, an invoice will be sent to your email address and a copy will also be included* in your dispatch.
*(except when sent as a gift)
When the item you ordered is in stock, it is marked as such and the delivery time should be as explained HERE. If at any one time more orders for any item/s are received than there is available stock, all attempts will be made to replenish the stock and send out the order. . If you have ordered more than one item, your order will only be dispatched when every item is available therefore the anticipated dispatch time will be that of the item with the longest availability time. The individual availability of each product is quoted on the each product page when you place your order. If you have ordered a recently out-of-stock item we will endeavour to contact you with an estimated delivery date.
During Christmas and festive seasons, deliveries can take a little longer, so please allow more time for your order to arrive.
Yes, you may place on order for a gift. Just let us know via email via the Contact Us page, as soon as you have placed your order, quoting your order number and will do the rest. No, the products will not be priced and no price information is included on the packing slip. We will send all price information/invoices to your billing address and not the delivery address.
You already have one. For your convenience, the dispatch email you receive can be used as a VAT invoice/receipt since it contains all the relevant information.
If you wish to return an item, you need to send it back to our warehouse (*certain restrictions apply). Please view our refunds and returns policy for full details including on how to return your purchase including our warehouse address. If you have any questions or problems using this tool please contact our office via email at: email@example.com or via phone at: +41794892278.
Use a vacuum cleaner on the LOWEST setting possible and clean the feathers by vacumming from the middle outwards. This should be repeated every month.
Alternatively use a Swiffer or such like from the middle outwards to remove any deposit of dust.
If the feathers get ruffled or go out of shape, use water on your fingertips and pull the feathers gently into shape again one at a time.